Terms and Conditions

1. Company Information

ON/OFF Technology is a software and technology provider focused on industrial, technical, maintenance, inspection, monitoring, and operational management solutions.

Our products may include, among others, VisuCheck, IndusMetric, TicketFlow, Smart Link, and other current or future software solutions developed by ON/OFF Technology.

2. Acceptance of Terms

By accessing our website, creating an account, purchasing a subscription, using our software, or accessing any ON/OFF Technology service, you agree to be bound by these Terms and Conditions.

If you do not agree with these terms, you should not use our website, software, portal, or services.

3. Products and Services

ON/OFF Technology provides software tools designed to help companies manage technical processes, inspections, maintenance activities, reports, operational tickets, IoT data, and related industrial workflows.

The specific features available to each customer may depend on the selected product, subscription plan, license, configuration, implementation stage, and commercial agreement.

Certain products may operate partially or fully offline, depending on their design. When offline operation is available, synchronization, licensing validation, reporting, limits, or updates may still require internet access at specific intervals.

4. Account Registration

To access certain services, customers may need to create a company account through the ON/OFF Technology portal. Customers are responsible for providing accurate, complete, and up-to-date information during registration.

Customers are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account.

5. Subscriptions, Licenses, and Access

Access to ON/OFF Technology software may be provided through subscriptions, licenses, trials, or custom commercial agreements.

Subscription plans may include limits such as number of users, number of reports, software modules, active devices, storage, or other usage restrictions depending on the selected product.

ON/OFF Technology may suspend or restrict access if a subscription expires, payment fails, the account is misused, or the customer violates these Terms and Conditions.

6. Payments and Billing

Payments may be processed through third-party payment providers, including Lemon Squeezy or other authorized payment platforms. Payment processing is subject to the terms, policies, and security requirements of the applicable payment provider.

Prices, billing cycles, plan features, taxes, and renewal conditions may vary depending on the selected product and subscription.

Customers are responsible for ensuring that payment information is accurate and that payments are completed when due.

7. Refunds and Cancellations

Refund eligibility may depend on the product, subscription type, billing period, usage, and the policies of the payment provider.

Unless otherwise required by applicable law or expressly agreed in writing, subscription fees already paid may be non-refundable once access to the software or service has been activated.

Customers may contact ON/OFF Technology to request cancellation, billing review, or refund evaluation.

8. Acceptable Use

Customers agree to use ON/OFF Technology products and services only for lawful, authorized, and professional purposes.

Customers must not:

• Attempt to reverse engineer, copy, resell, or redistribute the software without authorization.
• Use the software to store or transmit illegal, harmful, or unauthorized content.
• Attempt to bypass licensing, user limits, security controls, or access restrictions.
• Interfere with the operation, availability, or security of our systems.
• Share accounts or credentials in a way that violates the applicable subscription or license.

9. Customer Data

Customers retain responsibility for the information, files, reports, images, technical data, device information, and operational records they enter into ON/OFF Technology products.

ON/OFF Technology may process customer data as needed to provide the software, maintain accounts, support licensing, deliver technical support, improve services, and comply with legal obligations.

Customers are responsible for ensuring they have the necessary rights and authorizations to upload, process, or manage any data entered into our software.

10. Technical Availability

ON/OFF Technology aims to provide reliable software and services. However, we do not guarantee uninterrupted, error-free, or permanently available access to all systems, especially where services depend on internet connectivity, hosting providers, customer infrastructure, third-party platforms, or external devices.

Maintenance, updates, outages, network issues, or third-party service interruptions may affect availability from time to time.

11. Software Updates and Changes

ON/OFF Technology may update, modify, improve, remove, or replace features in its software products as part of maintenance, security, compatibility, performance, or product evolution.

We may also update pricing, plans, product descriptions, technical requirements, or commercial conditions. When reasonable, important changes may be communicated through the website, portal, email, or other available channels.

12. Intellectual Property

All software, designs, interfaces, code, trademarks, logos, product names, documentation, workflows, and related materials provided by ON/OFF Technology are owned by ON/OFF Technology or its licensors.

Customers receive a limited, non-exclusive, non-transferable right to use the software according to the applicable subscription, license, or agreement.

13. Third-Party Services

Our products and website may integrate with third-party services such as payment processors, hosting providers, analytics tools, email services, cloud storage, or authentication providers.

ON/OFF Technology is not responsible for failures, policy changes, security incidents, pricing changes, or service interruptions caused by third-party providers.

14. Limitation of Liability

To the maximum extent permitted by applicable law, ON/OFF Technology shall not be liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages arising from the use or inability to use our website, software, services, or third-party integrations.

Customers are responsible for verifying technical reports, operational decisions, maintenance actions, safety procedures, and compliance requirements applicable to their business or industry.

15. No Professional Engineering or Legal Advice

ON/OFF Technology software may assist with documentation, reporting, organization, monitoring, and operational management. However, the software does not replace qualified technical, engineering, safety, legal, financial, or compliance advice.

Customers remain responsible for final decisions, inspections, validations, safety measures, and regulatory compliance.

16. Termination

ON/OFF Technology may suspend or terminate access to its services if a customer violates these Terms and Conditions, misuses the software, fails to pay applicable fees, attempts unauthorized access, or engages in activity that may harm the service, other users, or ON/OFF Technology.

17. Changes to These Terms

We may update these Terms and Conditions from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Continued use of our website, portal, software, or services after changes are published means that you accept the updated Terms and Conditions.

18. Contact

If you have questions about these Terms and Conditions, subscriptions, licenses, or ON/OFF Technology services, you may contact us.